Once you reach out, whether via email, phone, website form or LinkedIn, we’ll schedule your consultation. Alternatively, you can book it directly using our calendar tool for added convenience.

Your first call with us is all about fact-finding, which is why we call it a Discovery Call. We'll take the time to understand your team or organisation, your specific needs and the objectives you’re aiming to achieve.

We’ll then arrange a more detailed follow-up consultation, which may involve one of our associate trainers and relevant stakeholders from your organisation. This allows us to tailor our recommendations more precisely.

Following our discussions, we’ll provide you with a detailed proposal. There may be some back-and-forth to fine-tune the details, ensuring everything aligns perfectly with your goals. Once agreed, we’ll send you an order form to formalise the engagement.

With the order confirmed, we’ll start developing your bespoke training programme. This may involve refining existing materials or creating entirely new modules from scratch. We’ll collaborate with you throughout this process to ensure it meets your expectations.

Once everything is ready, and based on the agreed delivery schedule, we roll out the training. We can handle as much or as little of the logistics and administration as you prefer, including: sending invitations and managing attendance, organising venues (if applicable) and handling pre-course communication. If your training is delivered virtually, we also provide a fully supported platform.

After each session we’ll share feedback, highlight any issues and offer suggestions for improvement. Once a programme is completed, or at agreed intervals for ongoing training, we’ll provide a comprehensive impact and value report, including follow-up recommendations to maximise long-term benefits.

From writing bids and business cases to shaping policy, tone of voice or day-to-day correspondence, this module adapts to suit your team’s written communication needs.

From pitch practice and presentation skills to public speaking or media training, this module can be tailored to your team’s verbal communication challenges or goals.

From new managers to SLT away days, this module adapts to any leadership level, focusing on clarity, confidence and alignment across roles, functions or teams.

From co-creating new strategies to aligning teams or embedding change, this module supports focused, outcome-driven planning at any stage of strategic development.

From service design to branding or internal processes, this module opens up creative thinking, helping teams challenge assumptions and generate practical ideas.

For teams looking for support in implementation, this module can be applied to anything from projects to day-to-day operations to achieve seamless delivery.

This module supports teams exposed to difficult material, abuse, or high-pressure environments by helping them develop personal and collective resilience.