Once you reach out, whether via email, phone, website form or LinkedIn, we’ll schedule your consultation. Alternatively, you can book it directly using our calendar tool for added convenience.

Your first call with us is all about fact-finding, which is why we call it a Discovery Call. We'll take the time to understand your team or organisation, your specific needs and the objectives you’re aiming to achieve.

We’ll then arrange a more detailed follow-up consultation, which may involve one of our associate trainers and relevant stakeholders from your organisation. This allows us to tailor our recommendations more precisely.

Following our discussions, we’ll provide you with a detailed proposal. There may be some back-and-forth to fine-tune the details, ensuring everything aligns perfectly with your goals. Once agreed, we’ll send you an order form to formalise the engagement.

With the order confirmed, we’ll start developing your bespoke training programme. This may involve refining existing materials or creating entirely new modules from scratch. We’ll collaborate with you throughout this process to ensure it meets your expectations.

Once everything is ready, and based on the agreed delivery schedule, we roll out the training. We can handle as much or as little of the logistics and administration as you prefer, including: sending invitations and managing attendance, organising venues (if applicable) and handling pre-course communication. If your training is delivered virtually, we also provide a fully supported platform.

After each session we’ll share feedback, highlight any issues and offer suggestions for improvement. Once a programme is completed, or at agreed intervals for ongoing training, we’ll provide a comprehensive impact and value report, including follow-up recommendations to maximise long-term benefits.