deliver / resetting how we deliver work
TLDR
A practical reset for teams adapting to change, focused on building shared understanding of the new direction and making targeted improvements to how work is delivered - with clearer ownership, better coordination and updated day-to-day routines.
When a team goes through change, the way work is delivered often shifts too. Roles, priorities and expectations may change quickly, while the practical routines that underpin day-to-day delivery change more gradually. This can leave people interpreting the new direction differently and relying on habits or processes that don’t fully match what the team is now expected to deliver.
In many cases, these misalignments aren’t about the processes themselves but about the team not having had the time or space to fully understand and sign up to the change. When people are unclear about the new remit or are drawing different conclusions about what it requires, they naturally continue working in the ways that made sense before. Without shared understanding, it is difficult for a team to identify what needs to stop, start or change to support the new direction.
This programme helps the team build that shared understanding first. Through a short discovery exercise and a facilitated workshop, the team develops a clear consistent view of the change, what it means for their work and how delivery needs to look going forward. Once this alignment is in place, it becomes much easier to review existing routines and make small, practical adjustments that bring processes, handoffs and ways of working in line with the team’s updated objectives.
The programme creates the conditions for teams to align fully with the change and make the targeted delivery improvements that enable them to operate confidently and effectively in their new context.
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To build shared understanding of the change and what it requires from the team’s delivery
To clarify ownership, roles and handoffs across projects, workstreams and day-to-day tasks, using light-touch mapping and RACI where helpful
To apply simple project management and workflow tools that improve planning, prioritisation and follow-through
To identify bottlenecks, risks and inefficiencies and agree targeted, practical adjustments
To build shared ownership of improved ways of working that support reliable delivery
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A shared understanding of the change and how it shapes delivery expectations
Clearer ownership and cleaner handoffs, reducing duplication and delay
Simple usable tools for planning, prioritising and tracking work
Earlier identification of risks and bottlenecks with practical ways to address them
A steadier, more coordinated approach to delivery that reflects the team’s updated remit
Clarity on the critical interfaces that drive most delivery outcomes, supported by before/after mapping and RACI-based ownership where needed
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Discovery
Before the workshop, we gather a clear picture of how the team’s delivery context has shifted. This is done through a short questionnaire or a series of brief conversations. The aim is to understand what has changed in roles, structure or expectations, how people currently understand the new direction, how work is planned and followed through, and where people experience friction, duplication, delay or uncertainty. We also capture what is working well, what people would like to improve and any specific delivery pressures the team is managing. This insight shapes the design of the workshop and ensures that any delivery adjustments are grounded in shared understanding of the change.
Workshop
A facilitated one-day session, delivered face-to-face or virtually, focused on building shared understanding of what the change requires, reviewing how work is currently delivered, mapping the key before/after differences, clarifying ownership and workflows (including RACI where appropriate), and agreeing practical improvements that align day-to-day delivery with the team’s updated context.
Optional add-ons
GC Index Team View
If selected, GC Index profiles are created for all team members and combined into a team view, helping the team understand contribution patterns, collaboration needs and where individuals add most value within the delivery system.
Virtual follow-up session
A 2-hour virtual session held about a month after the workshop, designed to review progress, address any issues and reinforce the team’s updated delivery habits and processes.
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09:30 – Welcome, context and objectives
Setting expectations and reviewing the themes emerging from the Discovery phase, with a focus on how people currently understand the change and what it means for delivery.09:45 – Making sense of the change together
Building shared understanding of the updated remit, priorities and expectations.
Surfacing assumptions, clarifying the direction and creating a common baseline for the rest of the session.10:15 – How work flows through the team today
Mapping current projects, workstreams and recurring tasks.
Reviewing how work moves across the team and identifying where routines or handoffs may still reflect the previous setup.
Introducing a light-touch “before and after” view of the process to highlight what has changed and where the critical interfaces now sit.10:45 – Planning and prioritising work
Introducing simple project planning and prioritisation tools suited to public sector teams.
Practising how to break down work, set priorities, sequence tasks and establish realistic timelines.11:15 – Break
11:30 – Ownership, roles and handoffs
Clarifying ownership of tasks, decisions and workstreams.
Mapping dependencies and handoffs to reduce duplication, drift and gaps.
Agreeing how work will be allocated and followed through in line with the updated direction.
Using simple RACI techniques where appropriate to clarify ownership within the revised remit.12:30 – Lunch
13:15 – Tracking progress, risks and issues
Reviewing existing tracking methods and meeting rhythms.
Exploring practical ways to monitor progress, surface risks early and adapt quickly.
Agreeing light-touch routines that support consistent and predictable delivery.14:00 – Improving processes and workflows
Identifying where existing processes still reflect the old context or create friction.
Exploring opportunities to simplify, streamline or re-sequence workflows.
Agreeing targeted improvements with clear owners that support the team’s revised objectives.
Focusing improvement effort on the critical 20% of interfaces and steps that drive most of the team’s delivery outcomes.14:45 – Break
15:00 – Operational habits and next steps
Discussing habits and routines that support reliable delivery.
Agreeing specific operational adjustments, new routines or small process changes that will take effect immediately.15:45 – Applying improvements in practice
Confirming next steps, responsibilities and how the team will review progress.
Ensuring agreed changes are practical, realistic and supported.16:30 – Close
