continuous improvement & innovation

• Map how work flows through the team, step by step

• Spot opportunities to make a process smoother and more effective

• Simplify, streamline or re-sequence a process

• Focus improvement effort where it will have the most impact

• Build feedback loops so lessons from delivery are captured and used

• Establish habits that make improvement part of how the team works

09:30 – 09:45
Introduction and context
Why reviewing and improving how your team works is important for you as a manager in a public sector organisation

09:45 – 10:30
How work flows through the team
Mapping current processes and workstreams, step by step

10:30 – 11:15
Spotting opportunities for improvement
Identifying where a process could be smoother, faster or more effective

11:15 – 11:30
Break

11:30 – 12:15
Improving processes and workflows
Simplifying, streamlining or re-sequencing, and agreeing targeted improvements with clear owners

12:15 – 12:45
Focusing improvement effort
Using the critical 20% of interfaces and steps that drive most of your team's outcomes to prioritise where to focus

12:45 – 13:30
Lunch

13:30 – 14:15
Embedding lessons learnt
Building feedback loops so lessons from delivery are captured and used

14:15 – 15:00
Building operational habits
Agreeing routines and habits that keep improvement part of everyday work

15:00 – 15:15
Break

15:15 – 16:00
Applying it to your own team's processes
Working through a real process from your own team and identifying targeted improvements

16:00 – 16:30
Commitments and close
Agreeing what you will do differently from tomorrow, and how it connects to the shared standards set at pathway kickoff.