1. Introduction

FIXYU Ltd ("we," "our," or "us"), trading as Teamshaper, is committed to protecting the privacy and security of personal data. This policy outlines how we collect, use, store, and disclose personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

If you have any questions regarding this policy, please contact us at:

Email: info@teamshaper.co.uk
Address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF

2. Information We Collect

We collect and process the following types of personal data:

Identity and Contact Data: Name, email address, phone number, job title and company details.
Technical Data: IP address, browser type, operating system and cookies.
Usage Data: Pages visited, time spent on the website and interaction with content.
Marketing and Communication Data: Preferences for receiving marketing communications and interactions with emails.

3. How We Use Personal Data

We process personal data for the following purposes:

Service Delivery: Providing our training programme services.
Business Communications: Responding to enquiries and client communications.
Compliance and Legal Obligations: Meeting regulatory requirements when supplying services to clients.
Marketing and Analytics: Sending relevant communications (with opt-in consent) and improving our website.

4. Legal Basis for Processing

We process personal data based on:

Legitimate Interest: Providing services, responding to enquiries and improving user experience.
Contractual Obligation: Fulfilling agreements with clients.
Legal Compliance: Adhering to procurement requirements and regulations.
Consent: When required for marketing or non-essential cookies.

5. Sharing Personal Data

We do not sell personal data. However, we may share it with:

Service Providers: IT, payment processing and marketing platforms (e.g., HubSpot).
Clients: Where required under contractual obligations, and with prior express consent only.
Regulatory Authorities: When required by law.

6. Data Retention

We retain personal data only as long as necessary for legal, contractual and operational requirements. Typically:

Client data: Retained for 7 years to comply with procurement rules.
Marketing data: Retained until an opt-out request is received, after which it is retained only to ensure no further marketing communications are sent.

7. Data Security

We implement appropriate technical and organisational measures, including:

Encryption and Access Controls: Secure storage and restricted access.
Regular Audits and Compliance Checks: Ensuring data protection measures are up to date.

8. International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards, such as:

UK-approved Standard Contractual Clauses (SCCs).
Transfer to countries with adequate protection status.

9. Your Rights

Under UK GDPR, you have rights including:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of data (subject to legal obligations).
Objection: Object to processing based on legitimate interest.
Data Portability: Receive data in a structured format.
Withdraw Consent: Opt out of marketing communications.

To exercise your rights, contact info@teamshaper.co.uk.

10. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic.

Types of Cookies We Use:

Essential Cookies: Required for website functionality.
Analytics Cookies: Help us understand site performance (e.g. Google Analytics).
Marketing Cookies: Used for email tracking (e.g. HubSpot).

Managing Cookies:

Non-essential cookies (such as analytics and marketing cookies) are only set with your consent. Our cookie banner allows you to accept or reject all non-essential cookies. You can also disable cookies at any time through your browser settings.

11. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.

By using our website and services, you agree to the terms outlined in this Privacy and Cookie Policy.