managing through change

• Diagnose where lack of clarity, mixed messages or changing priorities are creating confusion

• Engage people early so concerns, assumptions and different interpretations can be surfaced safely

• Lead conversations with more confidence when you do not yet have full answers

• Turn partial or changing information into clear next steps people can act on now

• Maintain trust, alignment and progress while direction is still evolving

• Build and test a plan to sustain trust and alignment with your team over time

09:30 – 09:45
Introduction and context
What uncertainty looks like in everyday work, and why people's experience matters as much as the plan

09:45 – 10:15
Diagnose
Making sense of what's unclear, what's changing, what's staying the same, and where mixed messages or assumptions are shaping the situation

10:15 – 10:35
Common responses to uncertainty
How people respond when direction is evolving, and what they need from leaders at each stage

10:35 – 11:15
Engage
Involving people early, surfacing concerns safely and building shared understanding before people start working to different interpretations

11:15 – 11:30
Break

11:30 – 12:15
Lead
Practising the core leadership moves that help people navigate uncertainty: clarity, listening, consistency and honest communication

12:15 – 12:45
Stabilise
Turning partial or changing information into clear immediate next steps, so people know what to focus on while wider direction is still developing

12:45 – 13:30
Lunch

13:30 – 14:30
Apply
Working through a real, live change situation from your own team across the full Diagnose–Engage–Lead–Stabilise sequence

14:30 – 15:15
Sustaining trust and alignment
Building a plan to maintain trust, alignment and progress over the coming weeks

15:15 – 15:30
Break

15:30 – 16:00
Refining the plan
Peer feedback to sharpen the actions and checkpoints before returning to your team

16:00 – 16:30
Commitments and close
Agreeing what you will do differently from tomorrow, and how it connects to the shared standards set at pathway kickoff.