managing performance & developing people

Full-day module within the Management Pathway, for managers running performance as an everyday discipline - not just an annual process.

Focused on setting clear objectives, giving feedback that lands, addressing underperformance early, and coaching people to keep developing.

Marie Thake, Associate Trainer at Teamshaper
back to the management pathway

    • To set clear objectives so people understand what's expected and how success is measured.

    • To hold performance conversations that are direct, constructive and focused on improvement.

    • To address underperformance early, in a way that maintains trust and momentum.

    • To coach for ongoing development, and understand what genuinely motivates each person's performance.

  • 09:30 – 09:45
    Introduction and context
    Setting objectives for the day and framing performance management as an everyday leadership discipline.

    09:45 – 10:30
    Setting clear expectations and objectives
    Using the Golden Thread - vision, strategy, team goals, individual objectives - and the SMART framework to set objectives that are clear and measurable.

    10:30 – 11:15
    Giving feedback and holding performance conversations
    Practising the four-stage feedback structure - behaviour, situation, impact, agreed way forward - in realistic performance conversations.

    11:15 – 11:30
    Break

    11:30 – 12:15
    Addressing underperformance and supporting improvement
    Agreeing development plans early and practising how to address underperformance constructively while sustaining confidence and trust.

    12:15 – 12:45
    Maintaining consistency and recognising performance
    Using the Team Bus exercise to visualise how each person's contribution fits into team goals, and agreeing consistent standards for recognising performance.

    12:45 – 13:30
    Lunch

    13:30 – 14:15
    Coaching for improvement
    Using the GROW model - Goal, Reality, Options, Way forward - to deepen a development conversation beyond just addressing a problem.

    14:15 – 15:00
    What motivates performance
    Using the Motivation & Engagement worksheet to identify what sustains high performance for each person, not just what fixes a problem.

    15:00 – 15:15
    Break

    15:15 – 15:45
    Applying it to one real conversation
    You plans a real, upcoming performance conversation using the tools from the day.

    15:45 – 16:30
    Commitments and close
    Agreeing what you will do differently from tomorrow, and how it connects to the shared standards set at pathway kickoff.

Lead - a Teamshaper training module