verbal communication across communities

A half-day practical workshop for anyone who speaks with the public, building the confidence and adaptability to communicate clearly with people from different backgrounds and circumstances.

Working on real public-facing interactions to build a way of speaking that creates engagement and trust, consistent with your organisation's tone and values.

    • Speak clearly and respectfully across a wide range of public-facing situations

    • Adjust tone, pace and language to suit different audiences and contexts

    • Simplify spoken language and reduce jargon so messages land clearly the first time

    • Read how posture, eye contact and gestures are understood differently by different people, and adapt accordingly

    • Handle challenging interactions steadily, keeping situations calm and professional

    • Communicate in a way that's consistent with your organisation's tone guide and values

  • 09:30 – 09:45
    Introduction and context
    What speaking with the public well means for this organisation, and how it connects to the tone guide

    09:45 – 10:30
    First impressions, tone and clarity
    Each participant delivers a short everyday interaction, with feedback on tone, clarity and style

    10:30 – 11:15
    Voice, pace and simplifying spoken language
    Breathing, pacing and emphasis exercises, plus practising plain, jargon-free explanations

    11:15 – 11:30
    Break

    11:30 – 12:15
    Understanding how you come across
    Exploring how posture, eye contact and gestures are read differently by different people, and adapting to build trust and connection

    12:15 – 12:45
    Handling challenging interactions with clarity and respect
    Practising interactions where participants hold a boundary, using tone and delivery that keep the conversation calm and professional

    12:45 – 13:00
    Key takeaways and application
    Agreeing what you will do differently from tomorrow, and how it connects to the shared standards set at pathway kickoff

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