emotional resilience and trauma awareness

A full-day workshop for people whose roles involve sustained exposure to distress or conflict from the public, building the resilience to do this work well over the long term.

Working through real public-facing scenarios to recognise strain early, in yourself and your colleagues, and to protect against burnout.

    • Recognise the impact that sustained exposure to distress or conflict can have, and understand why looking after yourself matters

    • Notice early signs of strain in yourself before they build up

    • Use body, breath and inner dialogue to reset and regulate after a difficult interaction

    • Stay present and steady for someone else without absorbing what they're carrying

    • Apply these skills in real public-facing scenarios involving distress or hostility

    • Build habits, individually and as a team, that protect against burnout over the long term

  • 09:30–09:45
    Welcome and introductions
    Setting the context for the day and the nature of sustained public-facing exposure this group works with.

    09:45–10:30
    Understanding sustained exposure
    Recognising the cumulative impact of ongoing distress or conflict from the public, and why looking after yourself is part of doing the job well.

    10:30–11:00
    Noticing early signs of strain
    Building awareness of the personal signals that strain is building, before it becomes overwhelm.

    11:00–11:15
    Break

    11:15–12:00
    Resetting after a difficult interaction
    Using body, breath and inner dialogue to regulate and recover between one interaction and the next.

    12:00–13:00
    Co-regulation and holding space
    Staying present and steady for someone else in distress, without absorbing what they're carrying.

    13:00–13:45
    Lunch

    13:45–14:30
    Practising the reset
    Using realistic public-facing scenarios as the trigger point, practising the personal reset process in the moments after a difficult interaction ends.

    14:30–15:15
    Practising co-regulation as a team
    Practising how to hold space for a colleague after a difficult public-facing interaction, and how to ask for that support yourself.

    15:15–15:30
    Break

    15:30–16:00
    Building resilience for the long term
    Recognising strain early, in yourself and in colleagues, and habits that protect against burnout over time.

    16:00–16:30
    Closing and commitments
    Agreeing what you will do differently from tomorrow, and how it connects to the shared standards set at pathway kickoff.

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