crisis leadership
Half-day masterclass for public sector leaders, helping them lead their teams through a crisis with clarity, authority and cohesion
The masterclass gives you a structured approach for diagnosing what kind of problem a crisis presents, choosing the leadership stance it calls for and keeping yourself and your team steady while you respond.
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By the end of the session, participants will be able to:
Diagnose the type of problem you are facing as a crisis develops
Choose the leadership stance the problem calls for, moving between command, management and collaboration as the situation evolves
Regulate your own and your team's response under pressure
Respond decisively and adapt as conditions change
Keep decisions moving and maintain trust when information is incomplete and consequences are severe
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This is a scenario-based masterclass. Participants practise diagnosing crisis situations, choosing a leadership stance and responding, through interactive exercises applied to their own environment and context.
The session closes by applying the approach to a crisis participants could face in their own organisation.
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Half-day masterclass (3.5 hours)
Can be extended to a full day to cover additional objectives
Delivered in-person or virtually
Mixed groups from across teams
Level set to match the group on the day
Up to 20 participants
From £1,800 per session
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09:30 – 09:45: Introduction and Context
Leading when the operating picture is unstable and information is incomplete.09:45 – 10:30: Diagnosing the Problem
Grint's Wicked, Tame and Critical problem types as a diagnostic for the leadership stance a crisis calls for. Participants practise classifying crisis situations from their own context.10:30 – 11:15: Regulate, Reflect, Respond
The 3Rs: regulating personal and organisational pressure, reflecting to diagnose the problem type, and responding with precision in the chosen leadership mode. Participants practise each stage.11:15 – 11:30: Break
11:30 – 12:15: Shifting Between Command, Management and Collaboration
Practising the move between the three stances as a crisis evolves, using scenarios from participants' own environment.12:15 – 12:45: Applying the Approach to Your Organisation
Interactive exercises applying the problem types and the 3Rs to a crisis participants could face, with one habit to build.12:45 – 13:00: Key Takeaways and Application
