quality assurance

Updated 2 July 2025

Teamshaper is a specialised training consultancy delivering people-centric, high-impact and fully bespoke training programmes for teams at their workplace. Our commitment to quality is embedded in every stage of our process, from initial consultation to post-delivery impact reporting, ensuring that every programme delivers meaningful, measurable results.

Our quality philosophy

We believe that real change happens through people. Our training is designed to build confidence, shift mindsets and foster lasting growth. Quality for us means:

  • Deep understanding of client needs

  • Tailored programme design

  • Seamless delivery

  • Measurable impact

  • Continuous improvement

Programme design and development

Our training programmes are built through a structured, collaborative process:

  1. Discovery call – we listen first, gaining insight into team dynamics, goals and challenges.

  2. Consultation call – we co-design the programme with key stakeholders, ensuring relevance and alignment.

  3. Proposal development – programmes are built using SMART objectives and clearly defined outcomes.

  4. Account support call – final logistics and support needs are confirmed before delivery.

Each programme is bespoke, blending personal growth with skills development, and designed to reflect the client’s culture and priorities.

Trainer standards

Our Associate Trainers are selected for their expertise, professionalism and alignment with our values. They are expected to:

  • Prepare thoroughly and arrive early

  • Use professional setups for virtual delivery when applicable

  • Deliver content as agreed with the client

  • Maintain ethical conduct and confidentiality

  • Embrace our people-first, impact-driven methodology

Persistent low feedback scores trigger support interventions.

Delivery excellence

We avoid “Death by PowerPoint” and instead create interactive, memorable learning experiences. Our sessions are structured to encourage reflection, participation and practical application. All materials are shared digitally post-session, and exercises are designed for collaboration.

Feedback and impact reporting

  • Delegate feedback is collected after every session.

  • Feedback is reviewed by the Customer Success Manager and Account Manager assigned to the account.

  • Impact reports are created and shared with clients, forming the basis for follow-up discussions.

  • Quarterly check-ins ensure continued engagement and support.

Continuous improvement

  • Trainers are responsible for keeping materials up to date.

  • Annual reviews assess content relevance and delivery methods.

  • Feedback loops inform service enhancements.

  • We invest in trainer development and qualifications.

Issue resolution

  • Issues during delivery are escalated immediately and addressed on the day where possible.

  • Formal complaints are acknowledged within one working day and resolved within two whenever possible.

  • Corrective actions may include re-delivery, refunds or service adjustments.

Data protection and confidentiality

  • All client and participant data is handled in compliance with GDPR.

  • Confidentiality is maintained across all communications and materials.

  • Our full Data Privacy and Cookies Policy is available on our website.


Teamshaper is your partner in sustainable change. Our quality assurance practices ensure that every training experience is impactful, professional and aligned with your goals. We don’t just deliver training; we build confidence, shift mindsets and help teams thrive.