leading change & improvement
Full-day module within the Leadership Pathway, for leaders who need to lead change with people, not just plans.
Focused on understanding what's really changing and why people resist it, engaging the right people early, and turning intentions into practical actions that stick.
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To understand what change is (and isn't) in day-to-day work, and diagnose what's really driving it.
To engage people early and build trust, clarity and shared ownership before decisions harden.
To lead change conversations with confidence, even when emotions run high.
To turn intentions into practical next steps, roles and routines that people can follow through on.
To maintain momentum so change becomes a normal part of how the team works.
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09:30 – 09:45
Introduction and context
What change looks like in everyday work, and why people's experience matters as much as the plan.09:45 – 10:30
Diagnose
Make sense of what's changing, what's staying the same, and the pressures and constraints shaping the situation.10:30 – 10:45
The Change Curve
A simple way to understand common emotional responses to change and what people need at each stage.10:45 – 11:15
Engage
Practical ways to involve the right people early, surface concerns safely, and build shared ownership before decisions harden.11:15 – 11:30
Break11:30 – 12:15
Lead
Practise the core leadership moves that help people navigate uncertainty: clarity, listening, consistency, and honest trade-offs.12:15 – 12:35
Neuroscience of change (why people resist)
A simple explanation of how uncertainty triggers threat responses in the brain, why habits are hard to shift, and what helps people feel safe enough to adapt.12:35 – 13:00
Transform and Accelerate: an introduction
Turning change into practical actions, roles and routines, and building momentum through feedback and small wins - deepened in the afternoon.13:00 – 13:45
Lunch13:45 – 14:30
Mapping your stakeholders
Using the Stakeholder Influence Map (influence × interest) to build a real engagement plan for a change you are currently leading.14:30 – 15:15
From plan to practice
Using the Action Planning Framework - Task, Team, Time, Transformation - to turn the change into practical actions, roles and routines so the new way of working takes hold.15:15 – 15:30
Break15:30 – 16:00
Building momentum
Using the Impact Planning Quadrant to sequence quick wins against longer-term impact, keeping progress visible after the session.16:00 – 16:30
Commitments and close
Agreeing what you will do differently from tomorrow, and how it connects to the shared standards set at pathway kickoff.
