leading change
Half-day masterclass for public sector professionals who want to build confidence in leading change with people, not just plans.
Focused on practical, human-centred approaches to understanding what’s changing, engaging others early, and turning change into clear actions that stick.
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Understand what change is (and isn’t) in day-to-day public sector work
Diagnose what’s really driving the change and what might get in the way
Engage people early and build trust, clarity and shared ownership
Lead change conversations with more confidence, even when emotions run high
Turn intentions into practical next steps that people can follow through on
Maintain momentum and learning so change becomes normal, not exhausting
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This is a practical, structured masterclass built for people who haven’t necessarily had to lead much change before.
Participants work through a shared scenario to practise each stage of the DELTA Change Model, then apply the same approach to a real change they are involved in.
The session is interactive and people-focused, combining short inputs, guided discussion and practical exercises so participants leave with a clear next step they can use immediately.
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Half-day masterclass (3.5 hours)
Can be extended to a full day to cover additional objectives
Delivered in-person or virtually
Mixed groups from across teams
Level set to match the group on the day
Up to 20 participants
From £1,800 per session
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09:30 – 09:45
Introduction and context
What change looks like in everyday work, and why people's experience matters as much as the plan.
09:45 – 10:30
Diagnose
Make sense of what's changing, what's staying the same, and the pressures and constraints shaping the situation.
10:30 – 10:45
The Change Curve
A simple way to understand common emotional responses to change and what people need at each stage.
10:45 – 11:15
Engage (the most important phase)
Learn practical ways to involve the right people early, surface concerns safely, and build shared ownership before decisions harden.
11:15 – 11:30
Break
11:30 – 12:15
Lead
Practise the core leadership moves that help people navigate uncertainty: clarity, listening, consistency, and honest trade-offs.
12:15 – 12:35
Neuroscience of change (why people resist)
A simple explanation of how uncertainty triggers threat responses in the brain, why habits are hard to shift, and what helps people feel safe enough to adapt.
12:35 – 12:50
Transform
Turn the change into practical actions, roles and routines so the new way of working becomes real, not just talked about.
12:50 – 13:00
Accelerate
Build momentum through feedback, small wins and learning loops so progress continues after the session.
