speaking with the public
Half-day masterclass for public sector professionals speaking with members of the public across a range of situations
Focused on interactions where tone, clarity and presence affect how messages are received and how situations progress.
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By the end of the session, participants will be able to:
Speak clearly and respectfully in a wide range of public-facing situations
Adjust tone, pace and language to suit different audiences and contexts
Avoid misunderstandings by simplifying spoken language and reducing jargon
Use voice and body language to project confidence without sounding abrupt or dismissive
Handle challenging interactions more steadily, reducing the risk of escalation
Communicate boundaries clearly while maintaining respect and professionalism
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This is a practical, hands-on masterclass.
Participants practise realistic public-facing interactions, such as explaining decisions, responding to concerns or managing difficult conversations. Each section introduces a simple technique, followed by immediate practice and feedback.
The focus is on how things are said as much as what is said, helping participants make small adjustments that improve clarity, tone and trust.
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Half-day masterclass (3.5 hours)
Can be extended to a full day to cover additional objectives
Delivered in-person or virtually
Mixed groups from across teams
Level set to match the group on the day
Up to 20 participants
From £1,800 per session
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09:30 – 09:45
Introduction and context09:45 – 10:30
First impressions, tone and clarity10:30 – 11:15
Voice, pace and simplifying spoken language11:15 – 11:30
Break11:30 – 12:15
Body language and presence12:15 – 12:45
Handling challenging interactions with clarity and respect12:45 – 13:00
Key takeaways and application
