speaking with the public

Half-day masterclass for public sector professionals speaking with members of the public across a range of situations

Focused on interactions where tone, clarity and presence affect how messages are received and how situations progress.

  • By the end of the session, participants will be able to:

    • Speak clearly and respectfully in a wide range of public-facing situations

    • Adjust tone, pace and language to suit different audiences and contexts

    • Simplify spoken language and reduce jargon so messages land clearly the first time.

    • Use voice and body language to project confidence without sounding abrupt or dismissive

    • Handle challenging interactions steadily, keeping situations calm and professional.

    • Communicate boundaries clearly while maintaining respect and professionalism

  • This is a practical, hands-on masterclass.

    Participants practise realistic public-facing interactions, such as explaining decisions, responding to concerns or managing difficult conversations. Each section introduces a simple technique, followed by immediate practice and feedback.

    The focus is on how things are said as much as what is said, helping participants make small adjustments that improve clarity, tone and trust.

    • Half-day masterclass (3.5 hours)

    • Can be extended to a full day to cover additional objectives

    • Delivered in-person or virtually

    • Mixed groups from across teams

    • Level set to match the group on the day

    • Up to 20 participants

    • From £1,800 per session

  • 09:30 – 09:45
    Introduction and context

    09:45 – 10:30
    First impressions, tone and clarity
    Each participant delivers a short everyday interaction, with group and facilitator feedback on tone, clarity and style.

    10:30 – 11:15
    Voice, pace and simplifying spoken language
    Breathing, pacing and emphasis exercises, plus practice using plain, jargon-free language for clear explanations.

    11:15 – 11:30
    Break

    11:30 – 12:15
    Body language and presence
    Exploring how posture, stance, eye contact and gestures are interpreted differently, and practising alternatives that convey authority and respect.

    12:15 – 12:45
    Handling challenging interactions with clarity and respect
    Role-play of challenging interactions where participants hold boundaries, using tone and delivery that keep the conversation calm and professional.

    12:45 – 13:00
    Key takeaways and application
    Agreeing what to do differently in public-facing conversations from tomorrow.

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Sandie Miller, Associate Trainer at Teamshaper
Teamshaper's Present training module