speaking with the public

Half-day workshop for public sector professionals speaking with members of the public across a range of situations

Focused on interactions where tone, clarity and presence affect how messages are received and how situations progress.

By the end of the session, participants will be able to:
- Speak clearly and respectfully in a wide range of public-facing situations
- Adjust tone, pace and language to suit different audiences and contexts
- Avoid misunderstandings by simplifying spoken language and reducing jargon
- Use voice and body language to project confidence without sounding abrupt or dismissive
- Handle challenging interactions more steadily, reducing the risk of escalation
- Communicate boundaries clearly while maintaining respect and professionalism
This is a practical, hands-on session.
Participants practise realistic public-facing interactions, such as explaining decisions, responding to concerns or managing difficult conversations. Each section introduces a simple technique, followed by immediate practice and feedback.
The focus is on how things are said as much as what is said, helping participants make small adjustments that improve clarity, tone and trust.
Half-day workshop (09:30–13:00)
Delivered in-person or virtually
Up to 12 participants
From £1,800 per session
09:30 – 09:45
Introduction and context
09:45 – 10:30
First impressions, tone and clarity
10:30 – 11:15
Voice, pace and simplifying spoken language
11:15 – 11:30
Break
11:30 – 12:15
Body language and presence
12:15 – 12:45
Handling challenging interactions with clarity and respect
12:45 – 13:00
Key takeaways and application