emotional intelligence for leaders

Half-day masterclass for public sector professionals in leadership or management roles who want to strengthen how they lead through awareness of themselves and others

Focused on how emotional intelligence shows up in leadership: how you respond, how you communicate and how your behaviour shapes others.

Marie Thake, Associate Trainer at Teamshaper
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    • Understand how emotional intelligence influences leadership style and impact

    • Recognise how your reactions, tone and behaviour affect others

    • Develop greater awareness of your own emotional patterns in leadership situations

    • Apply a structured self-check to notice your triggers and the small shifts in tone or behaviour that follow, so you can stay composed and deliberate when leading

    • Strengthen awareness of how others experience your communication

    • Communicate with clarity and intent in situations involving people, performance or challenge

  • This is a practical, exercise-led masterclass focused on leadership capability.

    Participants work through real leadership situations, exploring how emotional responses shape communication, decisions and relationships. The session combines reflection, structured exercises and practical application, so approaches can be used immediately in day-to-day leadership.

    • Half-day masterclass (3.5 hours)

    • Can be extended to a full day to cover additional objectives

    • Delivered in-person or virtually

    • Mixed groups from across teams

    • Level set to match the group on the day

    • Up to 20 participants

    • From £1,800 per session

  • 09:30 – 09:45
    Introduction and context
    Emotional intelligence as a leadership capability

    09:45 – 10:30
    Self-awareness in leadership
    Understanding patterns, triggers and impact on others
    Using a structured self-check to identify personal triggers and the small shifts in tone or behaviour that follow, then exploring how these patterns land with others.

    10:30 – 11:15
    Staying composed as a leader
    Responding deliberately in challenging situations

    11:15 – 11:30
    Break

    11:30 – 12:15
    Reading others
    Recognising how people respond and engage, and adapting your approach to how they're experiencing the conversation.

    12:15 – 12:45
    Leading through communication
    Reframing habitual phrases ("you never...", "we can't...") into language that keeps the conversation constructive, while managing tone and presence.

    12:45 – 13:00
    Key takeaways and application

Lead - a Teamshaper training module