managing performance
Half-day masterclass for public sector professionals responsible for managing the performance of individuals or teams
Focused on setting clear expectations, having effective performance conversations and maintaining consistent standards day to day.
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By the end of the session, participants will be able to:
Set clear objectives so people understand what is expected and how success is measured
Hold performance conversations that are direct, constructive and focused on improvement
Give feedback that supports development while maintaining clarity and accountability
Address underperformance early and in a way that maintains trust and momentum
Apply consistent standards when assessing and recognising performance
Use performance management to maintain focus, motivation and steady progress
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This is a practical, hands-on masterclass focused on day-to-day management.
Participants work through realistic situations such as setting objectives, giving feedback and addressing performance issues. Each section introduces a simple structure, followed by exercises to apply it immediately.
We focus on how performance management shows up in everyday conversations, and how small changes in clarity, tone and consistency improve outcomes.
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Half-day masterclass (3.5 hours)
Can be extended to a full day to cover additional objectives
Delivered in-person or virtually
Mixed groups from across teams
Level set to match the group on the day
Up to 20 participants
From £1,800 per session
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09:30 – 09:45
Introduction and context
Setting objectives for the day and framing performance management as an everyday leadership discipline.09:45 – 10:30
Setting clear expectations and objectives
Using the Golden Thread - vision, strategy, team goals, individual objectives - and the SMART framework to set objectives that are clear and measurable.10:30 – 11:15
Giving feedback and holding performance conversations
Practising the four-stage feedback structure - behaviour, situation, impact, agreed way forward - in realistic performance conversations.11:15 – 11:30
Break11:30 – 12:15
Addressing underperformance and supporting improvement
Agreeing development plans early and maintaining momentum, and practising how to address underperformance constructively while sustaining confidence and trust.12:15 – 12:45
Maintaining consistency and recognising performance
Using the Team Bus exercise to visualise how each person's contribution fits into team goals, and agreeing consistent standards for recognising performance across the team.12:45 – 13:00
Key takeaways and application
