managing performance
Half-day masterclass for public sector professionals responsible for managing the performance of individuals or teams
Focused on setting clear expectations, having effective performance conversations and maintaining consistent standards day to day.
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By the end of the session, participants will be able to:
Set clear objectives so people understand what is expected and how success is measured
Hold performance conversations that are direct, constructive and focused on improvement
Give feedback that supports development while maintaining clarity and accountability
Address underperformance early and in a way that maintains trust and momentum
Apply consistent standards when assessing and recognising performance
Use performance management to maintain focus, motivation and steady progress
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This is a practical, hands-on masterclass focused on day-to-day management.
Participants work through realistic situations such as setting objectives, giving feedback and addressing performance issues. Each section introduces a simple structure, followed by exercises to apply it immediately.
We focus on how performance management shows up in everyday conversations, and how small changes in clarity, tone and consistency improve outcomes.
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Half-day masterclass (3.5 hours)
Can be extended to a full day to cover additional objectives
Delivered in-person or virtually
Mixed groups from across teams
Level set to match the group on the day
Up to 20 participants
From £1,800 per session
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09:30 – 09:45
Introduction and context09:45 – 10:30
Setting clear expectations and objectives10:30 – 11:15
Giving feedback and holding performance conversations11:15 – 11:30
Break11:30 – 12:15
Addressing underperformance and supporting improvement12:15 – 12:45
Maintaining consistency and recognising performance12:45 – 13:00
Key takeaways and application
